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Returns Procedure

United Kingdom

In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition* free of charge within 14 days of receipt using the returns label provided with your purchase.

You will need to complete and include the returns form within the packaging indicating a request for an exchange or refund. The returns form can be found on the reverse of your customer invoice which arrives with your order.

Returns normally take between 3-5 working days to be received and 1-2 days to be processed. Be sure to retain proof of postage as this will be required in the event of a package being undelivered. If you have missplaced your form you can print one off from here. Please note it is one return label per transaction, additional labels used will be charged at £3.95.

Returning for an exchange

Upon receipt of your return we will ship out the requested item free of charge, be it the same style in a different size or a totally different style you have requested. Any difference in price will be refunded or can be paid for. Exchanges can only be dispatched once the original item is returned. If you require the item sooner you can purchase it separately, in which case the return will be treated as a refund. All exchanges will be shipped via standard delivery unless a customer requests an expedited service.

Returning for a refund

Upon receipt of your return we will issue a refund via the original payment method. All refunds will be subject to a flat rate fee of £3.00. Please note, this is per return not per item, For Example, If you are returning two shoes the refund will be less £3 NOT £6. If you have selected special delivery service, flat rate fee will not apply, you will be refunded less original P&P charge.This covers administrational and processing costs associated with your order. More information can be found on our frequently asked questions page. Refunds will only be issued upon receipt of the return.

Other reason for return

If the item you received is different to your ordered item or arrives faulty, please contact customer care quoting your order number and your name and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. Please note we can only act upon the return once the return has been received.

Email confirmation

Once a return has been exchanged or refunded a member of the customer support team will email you to confirm your request has been acted upon. If you have returned a parcel and have not received an email after 10 working days please contact our customer service department.

*Item must be unworn and in original condition (apart from trying on carpeted surfaces). The return must be in its original box and must be repackaged with no tape attached to the box itself. Failure to do so may result in a charge.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.

International Customers

International customers are responsible for the return of an order. Orders will need to be returned to the below address within 21 days of receipt accompanied by a completed returns form.

Exchanges

Refunds

A full refund will be issued (less original delivery charge). Refunds will only be issued upon receipt of the return.

Other reason for return

If the item you received is different to your ordered item or arrives faulty, please contact customer care quoting your order number and your name and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 21 days from receipt of the faulty item to return it to us. Please note we can only act upon the return once the return has been received.

Returns Address

Returns Department

SoYouShoes.co.uk

Unit E1 Seedbed Centre

Davidson Way

Essex

RM7 0AZ

United Kingdom

Please contact SoYouShoes.co.uk directly on 0800 917 1325 if you require further assistance.